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Impact of Artificial Intelligence in Customer Service [+4 Intriguing Use Cases]
Bots working with human agents is how Artificial Intelligence in customer service looks. While the customer service agent helps the customer, a bot helps the agent find better solutions. The latest AI statistics indicate that as many as 300 million full-time jobs worldwide could be automated in some way by the newest wave of artificial intelligence – generative AI. Agent augmentation and support automation emerge as the top impact areas of AI in customer
